In October of this year, Mr. M. Laurent, a vineyard owner from Bordeaux, France, inquired about the technical specifications of the LD-550CJ lawnmower through our international e-commerce platform. He was looking for a lawnmower that could operate stably on slopes and was easy to maintain for his nearly 20-hectare vineyard. The LD-550CJ's climbing ability of up to 45° and working width of 550mm immediately piqued his interest.

Professional Answers Eliminate Doubts

During the initial communication, Mr. M. Laurent was particularly concerned about two issues: the stability of the equipment on the vineyard slopes, and whether customized accessories suitable for his vineyard could be provided. Our customer service team immediately arranged for a French-speaking specialist to connect with him via video link, demonstrating the equipment's operation at different slopes and providing customized accessory solutions for vineyard operations, including adjustable protective covers and dedicated grass collection devices.

Online Demonstration Enhances Trust

To further enhance customer confidence, we arranged a "virtual factory tour." Through live video, Mr. M. Laurent witnessed firsthand the LD-550CJ's production line, quality control processes, and R&D laboratory. He expressed his approval of our high-quality engine options (Ryujin/Yamaha/Kohler): "The diversity of engine choices shows that the manufacturer truly considers the needs of different users." On-site Inspection Leads to Cooperation In early November, Mr. M. Laurent made a special trip to China for an on-site inspection. In the production workshop, he focused on the equipment's chassis adjustment system, noting, "The handle/automatic dual-mode adjustment design is very practical and can adapt to the different terrain needs of our estate." At the test site, he personally operated the equipment to conduct a hill-climbing test and expressed satisfaction with its stable performance at a 45° slope.

Customized Service Wins Order After learning that some areas of Mr. M. Laurent's estate required meticulous mowing, we proposed a customized solution: one standard model with a Yamaha engine for large lawns, and another with a Kohler engine and a fine-mowing attachment for work among the vines. This thoughtful customization impressed the client, and he decided on the spot to order two LD-550CJ lawnmowers.

Service Commitment Guarantees the Future We committed to providing Mr. M. Laurent with a French operating manual, a dedicated technical consultant, and fast parts supply service. Currently, these two pieces of equipment have completed customized production and are undergoing export procedures. They are expected to be put into use at a vineyard in Bordeaux next month.

This cooperation is not only a successful international trade deal, but also strong proof that Chinese garden machinery has gained recognition from high-end users in Europe. We will continue to provide high-quality garden equipment solutions to global customers with professional technology and dedicated service.